C02 ยท Lesson 19 of 22 ยท 15 min ยท 5 hands-on tasks
Balanced Scorecard
E-Cargo's profit report tells Kai he's losing, but not why or what to do on Monday. Build a balanced scorecard: train technicians, build bikes right first time, deliver on time, and watch the money follow. Then find the measure the team learned to game.
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