C02 · Lesson 21 of 22 · 15 min · 5 hands-on tasks

Management Control Systems

A cheaper brake supplier saved $120,000 a year and helped cause a recall of 8,000 e-bikes. Nobody broke a rule, because there wasn't one. After the recall and the December push, Larkfield asks Theo to design Trailhead's control system: which controls to add, which to refuse, and how leaders should use them.